As you know we’ve been doing a lot of work around updating Resources within CareerHub.
Finally we’re getting to the top of the ‘hump’ and will be able to make it onto the downhill run to rolling the new features into the student interface.
But we have one task that we are going to require your help with – and it’s a bit messy. So put on your working boots, grab a mop and help clean up your topics.
We didn’t want to lose anything during the update so we converted all your Entity, Service, Discipline and Campus categories into topics. Now these these aren’t really appropriate as ‘topics’, but we couldn’t accurately just write a script to make decisions for you as it really needs a set of human eyes cast over it.
As soon as you get to this task then please let us know and we can go ahead and begin updating your student interface when student can search all your resources based on topics :)
To help you along the way I have put together this short video. If you have any Q’s please contact support. If you don’t have time to do a cleanup yourself and trust us to do it for you then please let us know and we’ll bring in the sweepers and then update your student interface straight away.
Over the next week we are continuing the re-think and reconfigure of the ‘resource’ management areas of CareerHub. At the moment the resources include Links (websites), News, Info Sheets and FAQ’s. As you know links and news have already been update to the concept of ‘topics’, over the next week you will see a similar change occur to FAQ’s and Info Sheets.
This core change has been one of the most significant changes to the way CareerHub ‘works’ that we have undertaken. It was quite a weighty decision on our part to change the way the system works when a practise has already been in place for many years. This significant change is not a decision that we made flippantly one afternoon – it is a core change required to implement some features we want to achieve in a modernisation of the students interfaces.
Why are we doing this?
The very first version of CareerHub was designed by me way back in the 90′s as a way to streamline how I was managing the resources to present to students. At the time people were used to ‘libraries’ and shelves and the way CareerHub worked paralleled this. As web interface became faster and more efficient to access to information, it became obvious that the ‘library management’ methodology was getting a bit outdated. It’s normal for administrators to think about things in terms of what type of resource their managing, but… what about student users? How do they want to access information, and what are they familiar with doing in todays web environment?
This is what happens now if I am a student (interfaces do differ but generally speaking).
As you can see this is quite a tedious and uncertain pathway because our ‘front door’ is based on the resource type.
This is what we want students to experience.
This method is quite removed from the library approach of categorising and filing resources. I am hoping that everyone can see the end benefits of this approach.
What other goodies result from this change.
The downside :(
All good comes at a cost – luckily these are only temporary. We are unfortunately forced to go through a slightly awkward transitional process since we have to update the admin areas first then, sweep up and then update the student interfaces.
Here’s what to expect:
It is not an easy decision for us to push all our users through a large change like this, however we know that the end result will be justified and enable us to help you provide a better service to your students. Please bear with us while we transition across.
We don’t change staff very often here… but sometimes we just have more things to do. We are regularly having more universities coming on board creating just that bit more demand. We’re now up to 10 in the UK and one more launching here in AU (there aren’t many left) . More on this later, but… we needed new peeps!
Last week Katrina, our newest team member, all the way from Portland Oregon USA, joined the team. You’ll all get to know her soon since she is now taking up the challenge of keeping this blog up-to-date and editing training videos (yep you still have to listen to my training rants for a bit but soon you’ll enjoy the change to Katrina’s softer tones ;)
She’s taken this over a bit from Nick – a Sunny coast boy who is also one of our recent team additions. Nick is working pretty hard on doing site restyling for people right now, relieving a bit of pressure of our hard worked all timer Min! But Nick will also get back to making a few more of the training site videos and enhancements too.
We will also have another team member soonish to fill the void from our sadly missed Carlos – (from Columbia) – not that hes’ completely gone, he’s still doing some testing on mobile apps for us. But after two enjoyable years with us he’s taken a new challenge. I really enjoyed listening to CareerHub support in Spanish with some of our local spanish speaking administrators.
Let’s talk about Katrina for the moment.. because her first job is just a simple ring around to check with you all that we have you current up-to-date contacts. So expect a call soon!
CareerHub has powerful methods of capturing and providing ability for stats. We have normally taken the view that the strength of what we do is to capture the data and leave the presentation of that data in nice formats to something built more for this task (ie: Excel).
In most cases this has, and still does, work well. But… we have been missing some really nice things like graphs and trend reporting.
Over the last decade we have also created so many custom reports for CareerHub, that we can’t even really be 100% sure that all reports are working as expected. I am quite sure nearly everyone will have a few broken reports hanging around in their systems. Because we build so many custom reports it is difficult to keep track of what they are used for internally and even if they are being used still, we need to rely on you guys for that one ;)
We thought it is about time we gave reporting some attention. We have done a couple of things:
1.We’ve created a new reporting interface complete with graphs and trend reports
2.We are writing a new suite of updated and revamped standard reports
3. We are putting some logging for reports so we can report on Reports to help clean-up all those dud ones
Yes, this will be a massive task. However, Pete is up to the challenge, by updating and rewriting reports to prepare for the new rollout.
We will not get to everything from the start, please don’t hesitate to let us know of any mishaps.
Here is fun part of looking at our graphs and progress.
One of the most important graphs, is a pie chart of Jobs Viewed by Student Campus.
The reason for this is, simply because this shows what students are looking for by job category. Therefore it provides a piece of insight to what is available, desired, and who is most likely to hire.
This next graph is closer to home so to speak, for it represents how many bookings for CV feedbacks from Feb 2012-Apr 2012.
A keynote for references are:
Red: Students who were absent
Green: Students who attended
Lastly, the following graph below is the “bread and butter” of all desplayed here today. What students are looking for when they are on career hub.
Keynote for references are:
Light blue: Links
Light Green: Organizations
As you can see there is great amount of detail and attention to trend reports, we will keep that way with your help.
You know when sometimes you wake up, and you feel fantastic about solving a problem. But then you realise that it was just a dream, and the problem hasn’t really been solved. Well these couple of things aren’t that bad, but we would like you to know about these changes where we thought we’d resolved issues, but in fact we just complicated things a bit.
1. Role Tabs
With different users of CareerHub being added as administrators to CareerHub all the time. Each with a different ‘role’ in the system we thought it would be a great idea to try to automatically configure the interface toward them. And … if people were in two roles they could choose their role tab for the day. Sounds OK right? Well it did to me at the time too, but after a year or so of this being in place we notice that very few people use the feature. And in fact, it becomes more frustrating than anything once you know how CareerHub works.
We’re saying goodbye to the tabs in an update very soon. From the stats it doesn’t seem like anyone will be particularly concerned about this, but if yo uare then please let me know.
2. Alternate email address
We added a secondary email address a while ago in an attempt to resolve situations where students weren’t recieving emails, or where unable to obtain their login details after they graduated. While the aim was good, the solution of simply adding the secondary email address has not resolved the issue. So… the thinking cap had to go back on.
What we really want is one good email address that the student actually reads. We know they don’t often read their uni emails and not all students think to re-direct their uni addresses. Of course some will and we need to cater for that as well.
If you are bulk mailing students, which is usually where the issues of bounces and unread emails are a problem, then or course we don’t email both addresses that the students can currently provide. Emailing both addresses would be a bit stupid since the majority of students would receive two emails and if you were emailing 30 000 then… you get the idea. And you certainly woudl want to go through each student and choose which email address to send to .. would you?
So how do we know which email address the student wants to use? Simple, ask them, and let them alter it. For those of you still without student system integration then you won’t be affected at all since students already just add their own email address. For those of you that are provisioned here’s the plan.
While we know that this won’t be perfect (it is impossible to ensure everyones email works) it is better than having two email address but only be able to really use one. Also it should go some way to resolving the graduate login problems since grads should still be able to access whatever email address they ‘preferred’ where often they can’t access uni email addresses to reset password.
So it’s not 100% rollback like tabs, but we won’t try to have 2 email addresses anymore. If you desperately need to contact the student then there’s always the phone number and a quick SMS through CareerHub.
If you’ve ever had to configure permissions for other administrators, you’ll know there are a lot to choose from. Some of them make more sense than others. If you’re not already familiar with permissions, now might be a good time to stop reading—it’s going to get a bit intense.
For most “things”, even students are allowed to view them, so it doesn’t really make sense to say that an admin would have less permissions than a student. So that leaves us with one permission that makes sense: “do anything” with links, and 2 possibilities: you either have it or you don’t.
Building on the recent improvements to news, we’re about to do a similar thing with links.